Terms and conditions

General terms and conditions
General terms and conditions of Coronatest Assen

Trade name Coronatest Assen, located at Zuidenveld 133 in Assen, registered under KVK number 77825675 & VAT number NL003244396B31 (hereinafter referred to as: Coronatest Assen)

General
1.1 These General Terms and Conditions apply to every offer made by Coronatest Assen and to every contract which is concluded between Coronatest Assen and the Consumer. The conditions are accessible to everyone and included on the internet site of Coronatest Assen. On request we will send you a written copy.

1.2 By placing an order you acknowledge that you agree with the delivery and payment terms. Coronatest Assen reserves the right to change its delivery and/or payment conditions after the expiry of the term. Your order is usually delivered after 1 day in the Netherlands and Belgium.

1.3 Unless otherwise agreed in writing, the general or specific conditions or stipulations of third parties are not recognised by Coronatest Assen.

1.4 Coronatest Assen guarantees that the delivered product meets the agreement and the specifications stated in the offer.

Delivery
2.1 Delivery takes place while stocks last.

2.2 In the framework of the rules of distance selling, Coronatest Assen will carry out orders at least within 2 days, unless a different delivery period has been agreed. If delivery within 2 days or otherwise agreed delivery time is not possible (because the ordered is out of stock or no longer available), or there is a delay for other reasons, or an order can not or only partially carried out, the consumer receives within 1 month after placing the order message and in that case he has the right to cancel the order without cost and notice.

2.3 The obligation of Coronatest Assen to deliver will, subject to proof, be fulfilled once the Coronatest Assen delivered goods once to the buyer are offered. In the event of home delivery, the carrier’s report, containing the refusal of acceptance, serves as full proof of the offer to deliver.

2.4 All periods stated on the internet site are indicative. Therefore no rights can be derived from the terms mentioned.

Prices
3.1 Prices will not be increased during the term of the offer, unless required by law or if the manufacturer makes interim price increases.

3.2 All prices on the site are subject to misprints and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors.

3.3 All prices on the site are in Euro’s.

3.4 The price of a product can be changed at any time.Trial period / right of withdrawal
4.1 In the case of a consumer purchase, in accordance with the Distance Selling Act (Article 7:5 of the Civil Code), the Customer has the right to return (part of) the goods delivered within a period of 14 working days without giving reasons. This period starts at the moment the ordered goods are delivered. Before returning the goods, the purchaser is obliged to inform Coronatest Assen of this in writing within 14 working days of receipt. If the customer has not informed Coronatest Assen within the trial period of 14 days after receipt that he/she wishes to make use of the statutory right of return, the purchase is a fact. During the trial period the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess the nature, features and functioning of the product. If he uses his right of withdrawal, he will return the product to the entrepreneur within 28 days after receipt, according to the reasonable and clear instructions provided by the entrepreneur. The customer must prove that the delivered goods were returned on time, for example by means of proof of postal delivery. The goods must be returned in the original packaging (including accessories and accompanying documentation) and in new condition. If the goods have been used, encumbered or in any way damaged by the buyer, Coronatest Assen reserves the right to charge a reduction in value. With due observance of the provisions of the previous sentence, Coronatest Assen will refund the purchase price within 14 days after receipt of the return or 14 days after proof of return (the proof of return must explicitly state the contents of the return). When returning the entire purchase, the full purchase amount including any shipping and/or payment costs will be refunded to the customer. When only a part of the received purchase is returned, only the purchase value of the returned goods will be refunded. Additional costs resulting from a more expensive shipping method than the cheapest standard delivery will never be refunded. The return of the delivered goods will be entirely at the expense and risk of the customer.

4.2 The right of withdrawal does not apply to: > service contracts, after full execution of the service, and only if the execution has started with the explicit prior consent of the consumer and the consumer has declared that he loses his right of withdrawal as soon as the entrepreneur has fully executed the contract; > goods or services of which the price is linked to fluctuations on the financial market over which the supplier has no influence and which can occur within the withdrawal period; > goods which are manufactured according to specifications of the consumer, for example custom-made goods, or which have a clear personal character; > products of which the shelf life has expired within the 14-day cooling-off period (spoilage), including opened packaging and affiliated products. > sealed products which are not suitable for return due to health or hygiene reasons and of which the seal has been broken after delivery > sealed audio/video or software carriers of which the seal has been broken > for goods or services which cannot be returned due to their nature, for example i.

Cancellation policy
5.1 Cancellation/termination of a test by the Customer
Already before the Customer is tested we incur expenses for the appointment, such as purchasing materials, scheduling doctors and other staff etc. For this reason we have a cancellation policy of 24 hours. So you can cancel free of charge up to 24 hours in advance. If a client cancels the appointment within the 24-hour period or forgets the appointment completely, no refund will be given. This also applies to reservations made and cancelled within 24 hours before the time of the appointment. In this case, only two transfers can be made, with a maximum of two transfers. Please note that if the time of the appointment has already passed, it is no longer possible to move the appointment.

5.2 Cancellation/termination of a test by Coronatest Assen
Coronatest Assen reserves the right to cancel or change a reservation without giving any reason. In case of cancellation the customer is entitled to a refund of the full amount paid to the contractor.

Data management
6.1 If you place an order with Coronatest Assen your data will be included in the Coronatest Assen customer file. Coronatest Assen complies with the Data Protection Act and will not provide your details to third parties. See our Privacy Policy.

6.2 Coronatest Assen respects the privacy of the users of the internet site and ensures that your personal details are treated confidentially.

5.3 Coronatest Assen uses a mailing list with product-relevant offers. Each mailing contains instructions on how to remove yourself from this list.

6.4 By accepting the General Conditions, you agree that we will inform the GGD in the event of a positive result from the Abbott antigen swab test, providing personal data.

Guarantee and conformity
7. 1 The entrepreneur guarantees that the products and/or services comply with the contract, with the specifications stated in the offer, with the reasonable requirements of reliability and/or serviceability and with the existing statutory provisions and/or government regulations on the date that the contract was concluded.

7.2 An arrangement offered as a guarantee by the trader, manufacturer or importer does not affect the rights and claims which the consumer may exercise against the trader in respect of a failure in the performance of the trader’s obligations by virtue of the law and/or the distance contract.

7.3 Should it appear that the delivered goods are wrong, faulty or incomplete, the customer should (before proceeding to return the goods to Coronatest Assen) notify Coronatest Assen in writing of these defects within 2 months after discovery of the defect. Return of the goods shall take place in the original packaging (including accessories and accompanying documentation). The right to complain and return lapses completely when the goods are used after the discovery of the defect, damaged after the discovery of the defect, encumbered and/or sold on after the discovery of the defect.

7.4 If Coronatest Assen finds the buyer’s complaints well-founded, Coronatest Assen will repair or replace the delivered goods free of charge at the consumer’s choice. Any liability on the part of Coronatest Assen in the event of damage is limited to the invoice amount of the relevant goods, or (at Coronatest Assen’s discretion) to the maximum amount covered by Coronatest Assen’s liability insurance in the relevant case. Any liability on the part of Coronatest Assen for any other form of damage is excluded, including additional compensation in any form whatsoever, compensation for indirect or consequential damage or damage due to loss of profit.

7.5 Coronatest Assen is not liable for damage caused by intent or the equivalent of wilful recklessness on the part of its customers or non-managerial staff.

6.6 This guarantee does not apply if: A) and as long as the purchaser is in default towards Coronatest Assen; B) the purchaser has repaired and/or modified the delivered goods himself or has had them repaired and/or modified by third parties. C) the delivered goods have been exposed to abnormal conditions or otherwise carelessly treated or treated contrary to the instructions of Coronatest Assen and / or instructions for use on the packaging;

Offers
8.1 Offers are without obligation, unless otherwise stated in the offer.

8.2 Upon acceptance of an offer without obligation by the Buyer, Coronatest Assen reserves the right to revoke or divert from the offer within 3 working days of receipt of such acceptance.

8.3 Verbal undertakings shall bind Coronatest Assen only after they have been explicitly confirmed in writing.

8.4 Offers made by Coronatest Assen do not automatically apply to repeat orders.

8.5 Coronatest Assen cannot be held to its offer if the customer should have understood that the offer, or a part thereof, contained an obvious mistake or error.

8.6 Additions, changes and/or further agreements are valid only if agreed in writing.

Agreement
9.1 An agreement between Coronatest Assen and a customer is formed after an order has been judged feasible by Coronatest Assen.

9.2 Coronatest Assen reserves the right not to accept orders or commissions without giving reasons or to accept them only on the condition that the delivery is made cash on delivery or following payment in advance.

Pictures and specifications
10.1 All images; photographs, drawings etc.; including information on weights, dimensions, colours, pictures of labels etc. 11.1 Coronatest Assen is not liable if and insofar as its obligations cannot be fulfilled as a result of force majeure.11.2 Force majeure means any strange cause, as well as any circumstance which should not reasonably be at the risk of Coronatest Assen. Delay at or failure to perform by our suppliers, internet disruptions, electricity disruptions, e-mail traffic disruptions and disruptions or changes in technology provided by third parties, transport difficulties, strikes, government measures, delays in supply, negligence by suppliers and/or manufacturers of Coronatest Assen as well as auxiliary persons, sickness of personnel, and deficiencies in auxiliary means or means of transport are expressly considered as force majeure.

Liability
12.1 Coronatest Assen is not liable for damage to vehicles or other objects caused by improper use of the products. Before use, read the instructions on the packaging and/or consult our website.

12.2 Coronatest Assen is not responsible for damage to persons, animals, buildings, garden and landscaping, public and/or governmental objects as well as other resources when using one or more of the products, services or descriptions sold in our web shop or physical shop.

12.3 The use of our products and services is 100% at your own risk.

12.4 Users of Coronatest Assen’s products must at all times comply with national and international laws and regulations. Coronatest Assen is in no way responsible for the breach of local, national and international laws and regulations by users of Coronatest Assen’s products and services.

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12.4 Users of Coronatest Assen’s products and services must at all times comply with national and international laws and regulations.

12.5 In the event of incorrect use of the products sold by Coronatest Assen, the consumer or company is responsible for the consequences and any damage.

12.6 Consumers and business customers must first contact us with any questions or uncertainties concerning our product. Together we will try to find a good solution.

12.7 No action may be taken or omitted with respect to Coronatest Assen’s products which the person using the product incorrectly knows or could reasonably have suspected could cause danger, damage and/or nuisance to people and the environment.

Reservation of ownership
13. 1 Ownership of all goods sold and delivered by Coronatest Assen to the purchaser remains with Coronatest Assen as long as the purchaser has not paid the claims of Coronatest Assen by virtue of the contract or previous or subsequent similar contracts, as long as the purchaser has not paid the work performed or to be performed under these or similar contracts and as long as the purchaser has not paid the claims of Coronatest Assen due to failure in fulfilling such obligations, including claims relating to fines, interest and costs, all this as meant in article 3:92 of the Dutch Civil Code.

13.2 The goods delivered by Coronatest Assen which are subject to retention of title may only be sold on within the framework of normal business operations and may never be used as means of payment.

13.3 The Customer is not entitled to pledge the goods which are subject to retention of title nor to encumber them in any other way.

13.4 The customer hereby unconditionally and irrevocably authorises Coronatest Assen or a third party to be appointed by Coronatest Assen, in all cases where [Coronatest Assen] wishes to exercise its proprietary rights, to enter all the places where its property is located and to take the goods with him.

13.5 If third parties seize the goods delivered subject to retention of title or wish to establish or assert rights thereon, the Customer is obliged to inform Coronatest Assen thereof as soon as may reasonably be expected.

13. 6 The purchaser undertakes to insure and keep insured the goods delivered under reservation of ownership against fire, explosion and water damage as well as against theft and to make the insurance policy available for inspection by Coronatest Assen on first demand.

Article 14: Intellectual property rights

14. 1 The buyer or website visitor explicitly acknowledges that all intellectual property rights to the information, communications or other expressions concerning the products and/or the internet site belong to Coronatest Assen.

14 2 Intellectual property rights are understood to mean patent, copyright, trademark, drawings, designs, information, texts, images, videos, documentation, models and/or other (intellectual property) rights, including patentable or non-patentable technical and/or commercial know-how, methods and concepts.

13.3 The purchaser or website visitor only receives a non-exclusive and non-transferable right of use to the use of the products and results of the services for the agreed purposes. The customer shall strictly observe the conditions of use, whether laid down in the general terms and conditions or otherwise imposed on the customer.

14.4 Without Coronatest Assen’s prior written consent, the buyer or website visitor shall not in any way disclose, reproduce or make available to a third party any of the above-mentioned items either in whole or in part.

<14.5 The purchaser or the website visitor will not remove or change any indications of Coronatest Assen or its suppliers concerning copyrights, brands, trade names or other intellectual property rights.

14.6 Coronatest Assen guarantees that it is entitled to grant the customer the said right of use and indemnifies the customer against any third party claims in this respect. This provision does not apply if and insofar as the products and/or results of the products have been modified and/or if they have been delivered in connection with goods of third parties, unless the customer demonstrates in the latter case that the claims of third parties relate solely to the products and/or results of the services delivered by Coronatest Assen.

Regulation on applicable law/competent court
15.1 All agreements are governed by Dutch law.

15.2 Disputes arising from an agreement between Coronatest Assen and the purchaser which cannot be resolved in mutual consultation will be heard by the competent court in the MEPPEL district, unless Coronatest Assen prefers to submit the dispute to the competent court in the purchaser’s place of residence, with the exception of those disputes which fall under the jurisdiction of the subdistrict court.